Delivery & returns & Contact information

DELIVERY

Dispatch:

We aim to dispatch products within 2 working days* following the receipt of payment.

Delivery periods and charges:

Time periods, within which delivery is usually completed, and delivery charges, are as follows:

Delivery locationTypical delivery periodTypical delivery charges
EU countries2-3 working days* from the date of dispatch8 EUR
Rest of the World4-7 working days* from the date of dispatch15 EUR

* A Working day is any day that is not Saturday or Sunday or a public holiday in Slovenia.

Delivery methods:

We deliver our products with three different couriers: DPD, GLS and DHL, depending on your delivery location. Our couriers are highly reliable and offer delivery tracking.

Once your order is dispatched, you’ll receive a Dispatch confirmation e-mail containing a tracking code of your order.

Learn more about Delivery in our Delivery policy and Terms and conditions of sale .

RETURNS AND REFUNDS

We're sure, you're going to love our products, but we understand that from time to time you may wish to return a product to us.

Incorrect or damaged products

If you have received an incorrect or damaged product, please send us an e-mail at ask@instaset.eu with additional information (including pictures) within 7 days from the delivery date of the product. We will inspect each complaint individually and replace the product in case we estimate that your complaint has been founded. In such an event, we will cover the cost of product and delivery.

Returns

If the product doesn’t meet your expectations or isn’t right for you, you can return the product to us and receive a refund. In order to do this, you must contact us by e-mail (ask@instaset.eu) within 7 days from the date of delivery of the product, to obtain a return authorisation number. Following the receipt of the return authorisation number, you must send the product to us within next 15 days, with a covering note quoting that number.

Products returned under this policy must be sent to the following address: Preset d.o.o., Pot za Brdom 104, 1000 Ljubljana, Slovenia.

Refunds

We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with the Returns policy. We will not refund to you the original delivery charges relating to the returned product. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

Learn more about Returns and Refunds in our Returns policy and Terms and conditions of sale .

OUR CONTACT INFORMATION

In case of questions or issues, you can contact us by using any of the following contact information:

Company’s name: PRESET d.o.o.

Registered office and principal place of business: Pot za Brdom 104, 1000 Ljubljana, Slovenia.

Company’s registration number: 7090722000

Company’s VAT number: SI 90174089

You can contact us:

  • by post, using the postal address given above;
  • by email, using the email address ask@instaset.eu or other address published on our website from time to time.

Learn more about sale and purchase of products through our website in our Terms and conditions of sale

Last edited 3.10.2018